DollarBack Mortgage


Privacy Policy


DollarBack Mortgage is wholly owned and operated by DollarBack Mortgage Pte Ltd, incorporated in Singapore with UEN number 201809863E.

DollarBack Mortgage (the ‘Website’) respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. As a user of our website or otherwise as a user of the services provided by DollarBack Mortgage, this Privacy Policy is intended to describe for you:

  • the information we collect about you;

  • how that information may be used;

  • with whom it may be shared;

  • how you may access the information you provide us; and

  • your choices about such uses and disclosures.

We encourage you to read this Privacy Policy carefully when using our website, services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Information We Collect About You

In General

We may collect personal information that can identify you such as your name and e-mail address, as well as other information that does not identify you. When you provide personal information through our website or otherwise provide to us, the information may be sent to servers located in the Singapore and other countries around the world.

Information You Provide

We may collect and store any personal information you enter on our website or otherwise provide to us. This includes identifying information (such as your name, home or mailing address, e-mail address and telephone number), information about your home or prospective home, your financial and loan information (such as your income, assets or debts), personal information (such as your gender and age).

Information from Other Sources

We may also periodically obtain both personal and non-personal information about you from business partners, contractors and other third parties. Examples of information that we may receive include credit reports, information about your home and additional demographic information. However, DollarBack Mortgage does not generate a credit bureau report on any of our clients without permission.

Information About Others

We may also collect and store personal information that you provide to us about other people (such as co-borrowers), including their name, address, phone number, financial information or other personal information.

Use of Cookies and Other Technologies to Automatically Collect Information

We use various technologies to collect information from your computer and about your activities on our websites. We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below) and the referring website address.


When you visit our website, we may assign your computer one or more cookies, to facilitate access to our website, to personalize your online experience and to record information about your visit to our website. Through the use of a cookie, we also may automatically collect information about your online activity on our websites, such as the web pages you visit, the links or advertisements you click, or the other actions you conduct while on our websites. The cookies do not store any personally identifiable information about you. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our websites.

Other Technologies

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use on our website. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our websites' visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

Information Collected by Third Parties

We may allow third parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our websites. We and these companies may use tracking technologies, such as cookies, to collect information about users who view or interact with these advertisements and connect to our website. Our websites do not provide any personal information to these third parties. This information allows us and these companies to deliver and gauge the effectiveness of targeted advertisements.

How We Use The Information We Collect

We may use information that we collect about you to:

  • deliver the products and services that you have requested;

  • manage your customer relationship and provide you with customer support;

  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;

  • communicate with you by E-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties;

  • develop and display content and advertising tailored to your interests on our website;

  • verify your eligibility and deliver prizes in connection with promotions, contests and sweepstakes;

  • enforce our terms and conditions;

  • manage our business; and

  • perform functions as otherwise described to you at the time of collection.

Financial information

We may use financial information to match you with lenders or to provide lenders' conditional loan offers to you, to verify your identity, to protect against or identify possible fraudulent transactions, or otherwise as needed to manage our business.

With Whom We Share Your Information

We want you to understand when and with whom we may share personal or other information we collect about you or your activities on our websites or your use of our services.

Personal information

We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share all types of personal information with:

Authorized service providers

We may share your personal information with our authorized service providers that perform certain services on our behalf in connection with your request for a loan. These service providers may include credit bureaus, title companies, flood or other insurance providers, appraisal companies, escrow companies, closing agents, other financial institutions, marketing and customer services firms, credit card payment processors, as well as companies that support contests, sweepstakes, surveys, or other features offered through our websites, or that provide business analysis or website support. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purpose.

Business partners

When you express interest in products, services or promotions offered through our website or our services, we may share your expression of interest with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes, and, as applicable, their affiliates and third-party finder or marketing companies. When you elect to engage in a particular offer or program, you authorize us to provide your e-mail address and other information to those businesses.

Other lenders or investors

If you submit a completed DollarBack Mortgage form, we may share your personal information with lenders on the DollarBack Mortgage network with whom you are or may be matched.

Other Situations

We may also disclose your information:
  • In response to a subpoena or similar investigative demand, a court order or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees or others; to comply with applicable law or cooperate with law enforcement; or to enforce our websites' terms and conditions or other agreements or policies.

  • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, asset sale or in the unlikely event of bankruptcy.

  • Any third parties to whom we may disclose personal information may have their own privacy policies that describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the Singapore.

Aggregated and Non-Personal Information

We may share aggregated information (i.e., information about you and other customers collectively, but not specifically identifiable to you) and other non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our website and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.

Third-party websites

There are a number of places on our website where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement or a search result on our website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.

How We Protect Your Personal Information

At DollarBack Mortgage, your personal data and the information that you share with us in confidence, is treated with the utmost respect and care. Thus, the safety of your personal data is important to us and it is our policy to respect the confidentiality of information and the privacy of every individual.This Policy outlines how DollarBack Mortgage manages the personal data we hold in compliance with the Personal Data Protection Act in Singapore (the “Act”) and applies to everything we do with regards to that information. You can also visit our website at to view the details of this policy as listed here.

What types of personal data do we collect?

We collect personal data about our customers or employees, such as:
  • Full name

  • Mobile telephone number

  • Personal email address

  • Name and residential address

  • Name and residential telephone number

  • Personal documents required for the application of mortgages

We may collect and hold personal data of persons/entities including but not limited to:
  • All customers

  • Job applicants and employees

  • Shareholders

  • Service providers

  • Other people who we may come into contact in the course of operations

Examples of such personal data include biodata, contact details, account information and your preferences, queries, requests and feedback.

The personal data inventory is:
  • Collected to assist in requested applications for all our offered products and services and/ or for the purposes of employment of individuals and its associated processes.

  • This information is stored either physically within our office premises or on company servers.

  • The information is only disclosed to the related business entities at which requested applications are processed at as well as our business partners who partake in similar customer requested and approved applications for various products and services.

When collecting any personal data, all individuals are informed of the purpose(s) for which it will be collected, used or disclosed and consent from individuals are obtained prior to any initiation of collection.

What types of personal data do we collect?

The ways in which we may collect personal data include (but are not limited to) collecting directly or indirectly from individuals or authorized representatives in the course of:

  • Signing up for alerts or newsletters

  • Visiting our websites

  • Applying for a product or service through us and / or our business partners

  • Applying for a job with us

  • Participating in our marketing or promotional events

  • Using our products or services

  • Contacting us with queries, requests or feedback

  • Conducting or completing of transactions

  • Conducting market research or surveys

  • Conducting interviews

For what purposes do we collect personal data?

In general, we may use personal data for the following purposes:

  • Conducting and completing transactions (e.g. processing orders and payments; providing products or services that have been requested by users)

  • Providing customer service (e.g. responding to queries and requests; informing users about service / application / processing statuses and product updates)

  • Sending alerts and newsletters as requested by users

  • Conducting market research and improving customer service

  • Conducting marketing promotions (e.g. sending of alerts, newsletters, marketing materials and invitations from us wholly or through affiliation with third parties)

  • Complying with applicable laws, regulations and other requirements

  • Performing of evaluations (e.g. assessing suitability of employees)

DollarBack Mortgage will only use, disclose and/or transfer personal data for the purposes individuals have been notified of and consented to or which are permitted under applicable laws and regulations. We will not sell, rent or give away personal data to third parties for commercial purposes without prior consent.

We regard breaches of privacy very seriously and we have implemented measures to secure and protect information, such as training our employees who handle personal data to respect the confidentiality of such personal data, storing personal data in a combination of secure computer storage facilities and paper based files and other records, taking steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.

We cannot however, secure personal data from cyber attacks, such as hacking, spyware and viruses. Individuals cannot hold DollarBack Mortgage liable for any unauthorized disclosure, loss or destruction of personal data arising from such risks.

The Act also requires us not to store personal data longer than necessary. We will cease to retain the personal data when it is no longer required for the purposes we originally notified the individual for or any business or legal needs.

How to exercise a right to access the personal data we hold?

To be informed of the personal data we possess, as given to us by individuals, a verification of identity will be required of the party requesting the information. Disclosure is made only to the individual whom the personal data pertains to.

How to exercise a right to remove consent to our access of an individual’s personal data?

To make a request to withdraw consent previously given, please contact us

How to lodge a complaint with regards to personal data?

We take any and every complaint against personal data very seriously and endeavour to ensure the address and satisfaction of all complaints that come through. Again, such complaints can be lodged via contact us

‍All requests to have personal data removed from our databases or physical storage facilities will be entertained and performed within the company’s reasonable abilities.

Visiting Our Website From Outside Singapore

This Privacy Policy is intended to cover collection of information on our websites from residents of Singapore. If you are visiting our websites from outside Singapore, please be aware that your information may be transferred to, stored and processed in Singapore where our servers are located and our central database is operated. The data protection and other laws of Singapore and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of our websites. We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the "last updated" date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share personal information that may impact you, we will notify you by sending an e-mail to the e-mail address you most recently provided us in your account, profile or registration (unless we do not have such an e-mail address), and/or by prominently posting notice of the changes on our websites. We recommend that you check our websites from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

How To Contact Us

If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us.

Back to homepage